Should it be Stepexit? Stexit sounds better. I’m not a 100% sure on the communication of my departure. Should i communicate it to the blogs? Or send the press release today as well? For the time being i favour the first option and announce my successor towards the end of September. ‘only fools don’t change their minds’ though.
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How do you spell exit?
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Video: 2 tips for successful contact reduction projects
Watch the video (LinkedIn)
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Video: getting the Contact Center on board in contact reduction project
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Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
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Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…
