I believe that every traveler looks forward to the encounters with locals. The friendly grandmother who invites you for a cup of tea, the proud father showing you his dirty children and his wife that insists that you will be the guest of honour at the local festival.
People sometimes ask me what i’m looking for on a trip around the world. One of the things is that i hope to return with to The Netherlands is a spirit that enables me to return the favour when i encounter a lonesome Irani, Indian, Chinese etc. traveler.Home » Uncategorized » Hospitality
Hospitality
Latest Posts
-
Video: 2 tips for successful contact reduction projects
Watch the video (LinkedIn)
-
Video: getting the Contact Center on board in contact reduction project
Watch the video (LinkedIn)
-
Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
-
Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…