I believe it was during WW1 that ‘shell shock’ was first documented. I’d like to introduce you to the ‘Delhi shock’.
I arrived from the pittorque city of Tehran (15 mio inhabitants) at 04.00 in the morning. The taxi drive through the tree filled streets was one I won’t easily forget. Only after 10 minutes I noticed that cars should drive on the left. The mist (visibility: 50 meters) added a mystic touch to the scenic trip. Hotels are really affordable in Delhi and interior design is fantastic. Unfortunately, the execution of the master’s design is off a slightly lower standard, which means that basically everything is broken. There’s a festival on these days, thus you can (and do) light firecrackers at any moment of the day. Fortunately everybody is in an extra festive mood. The cokroaches and dead dogs in the street come with the territory, but please don’t make me get used to the homeless people.Home » Uncategorized » Delhi shock
Delhi shock
Latest Posts
-
Video: 2 tips for successful contact reduction projects
Watch the video (LinkedIn)
-
Video: getting the Contact Center on board in contact reduction project
Watch the video (LinkedIn)
-
Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
-
Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…