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The free-boat-tour crowd

Dutch actresses

Macedonian guy bonding with a Latvian kid.

Gay Columbia -Dutch gay couple talking to au pair girl from Peru. Next to Italian couple.

Indian family from Germany

Nice overview picture on the Amsterdam canals

Video: 2 tips for successful contact reduction projects
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Video: getting the Contact Center on board in contact reduction project
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Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…

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