Today it’s StepStone NL 10 years anniversary. I fondly remember that StepStone itself is older still: 1996. We’ve come a long way. It would be the easy solution to now to start touting our accomplishments and boast our strategy. However, in the end we’re just doing what most people want to do in the recruitment space: bring candidates and companies together. That is a business that will still be around in a decade. Looking at how we’ve adapted to changes in the market before, I’m confident we’ll be doing great in 2020.
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10 years old
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Video: 2 tips for successful contact reduction projects
Watch the video (LinkedIn)
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Video: getting the Contact Center on board in contact reduction project
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Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
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Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…