After informing the team yesterday, I’ve spoken with @Marcdrees with whom I agreed that he would publish my departure on RecruitmentMatters. Good to receive so much positive feedback after my departure from co-workers, clients and suppliers. Maybe it’s because they’re jealous… 😉
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It’s out
Latest Posts
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Video: 2 tips for successful contact reduction projects
Watch the video (LinkedIn)
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Video: getting the Contact Center on board in contact reduction project
Watch the video (LinkedIn)
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Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
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Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…
gijsbos.com 
Vanwege Erica en mij alvast een fantastisch mooie reis gewenst!