For me this trip was a logical step: i have the savings to do it, it looks like a worthwhile endavour, i’ll regret it when i don’t. So: go for it. Looking at the storm of reactions, i slowly begin to realise how privileged I am. Quitting your job for a year in your mid 30’s because it seems like fun to travel around the world for a year or so; is something i’ll probably truly appreciate in a couple years from now.
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Privileged
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Video: 2 tips for successful contact reduction projects
Watch the video (LinkedIn)
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Video: getting the Contact Center on board in contact reduction project
Watch the video (LinkedIn)
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Contact reduction and BHAG
Contact Reduction projects require buy-in for investigation and action. There should be buy-in at the kick-off meeting, but also when: The KPIs of 1 department…
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Shifting to a digital channel isn’t contact reduction
Contact channels often shift from e-mail and phone to chats, messaging, and social media. “We received 25,000 fewer inbound calls thanks to the launch of…
gijsbos.com 